Joshua Jefson Romulo
IT Specialist @ AFS
- Role
- IT Specialist at Alternative Family Services
- Location
- San Leandro, CA, US
- LinkedIn followers
- 500 followers
About Joshua Jefson Romulo
Hello! I\'m Joshua Romulo, a computer science graduate from California State University…
Experience
IT Specialist
Aug 2025 — Present · CA, US
Design, build, and maintain data analytics pipelines and dashboards across multiple platforms (Periscope/Sisense, Zoho Analytics), utilizing SQL, PowerBI, and an in-house Data Warehouse.• Diagnose and resolve technical issues with computer software and networks.• Identify the root cause of issues and implement effective solutions.• Maintain documentation of IT systems, procedures, and solutions.• Provide technical assistance to users, answer questions, and guide staff through troubleshooting steps virtually, in-person (as needed), and/or via email and/or training through the agency’s IT support desk.• Provide training to users on new software, or IT systems, when necessary.• Communicate technical information clearly and concisely to both technical and non-technical users.• Maintain relationships with vendor agencies to support agencywide IT assets.• Adhere to the agency’s IT policy and procedures as outlined in the Technology Handbook.
Education
California State University - East Bay
Bachelor of Science - BS
2021 — 2023
Chabot College
Computer Science
2017 — 2020
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