Joshua Riewe

About Joshua Riewe

I am a focused and driven leader with a strong emphasis on continuous improvement. I strive to develop employees and help them move to their career objectives. My personal professional objectives are to advance within a customer focused organization to better their experiences through the excellent service I provide. During my twenty years of experience in managing people and process I have perfected the ability to drive results, improve process, and save capital. In my professional career I have achieved green belt status in six sigma and consistently use that to improve process and procedure to meet customer needs while reducing defect cost. I believe that through process improvement and employee motivation world class support can be achieved daily. Personally, I am a member of the Wisconsin Freemasons and devote a bulk of my personal time to this organization. Additionally, I volunteer in the community on a consistent basis working with the youth leadership group, Job\'s Daughters.

Experience

1. Director of Customer Experience and Inside Sales

   Brady Corporation

   Aug 2023 — Present · Milwaukee, WI, US

   Directly manage five departments comprising the Customer Experience Department-Led reorganization of Customer Experience Department-Represent the customer perspective in strategic planning, product development, and operational meetings to ensure decisions enhance total customer value-Partner with key accounts and distributors to strengthen long-term relationships and ensure alignment between customer expectations and operational capabilities-Implementation of KPI performance based management-Leading cross functional team to determine best way to service customers-Collaborate with production and quality teams to translate customer insights into product enhancements and process improvements.

Education

• Carroll University

  Bachelor of Arts

  2000 — 2005

Skills

• Training
• Team Leadership
• Team Building
• Customer Satisfaction
• Customer Retention
• Lean Initiatives
• Customer Service
• Logistics
• Inventory Management
• Forecasting
• Leadership
• Management
• Mentoring
• Process Scheduler
• Lean Manufacturing
• Strategic Planning
• Microsoft Office
• Operations Management
• Continuous Improvement
• Supervisory Skills
• Budgeting
• Budgets
• Account Management
• Cross-Functional Team Leadership
• Lean Logistics
• Six Sigma
• Retail
• Process Improvement
• Coaching
• Call Centers
• Teamwork