Joshua Rice
- Role
- Senior Technical Support Engineer at Qualys
- Location
- Raleigh-Durham-Chapel Hill, NC, US
- LinkedIn followers
- 500 followers
About Joshua Rice
Cybersecurity IT Specialist who has 5+ years of experience in SaaS security applications.…
Experience
Senior Technical Support Engineer
Jan 2022 — Present
Able to troubleshoot and successfully resolve escalated cases Acting as next point of contact to level 1 technical support team members Able to handle more complex cases and dissect lingering issues Works closely with Development, QA, Operations, Customer Service, Finance, Sales, and Alliances to ensure high levels of customer satisfaction with all transactions Troubleshooting with different operating systems to ensure customer satisfaction
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