Joshua Ravagli

Experience

1. IT Support Analyst

   Cognicion Llc

   Dec 2017 — Present

   Data & Account Management Access control and license management for Office 365, Active Directory, and third-party software. Manipulated and secured client data in compliance within HIPAA and GDPR guidelines. Asset management including inventory, ordering, decommissioning, and disposal of equipment. Created detailed technical documentation. Leadership & Teamwork Liaison to parent company and coordinator for all IT initiatives. Collaborated with small team to design and implement a client media tracker database, including training users, and documenting all phases of development. Created and taught Cyber Security Awareness training materials. Coached teammates on compliance and risk mitigation techniques. Participated in company-wide presentations and implemented weekly and monthly IT reminders. Innovation & Implementation Guided company-wide transition to remote work model for Covid-19 Pandemic. Research new and emerging technology and design implementation. Pilot for Business Impact Analysis, GAP Analysis based on ISO27001, Business Continuity Plan, and remediation from those exercises. These responsibilities were in addition to providing Desk Side support to the company.

Education

• Prince Edward County Highschool

  Advanced Studies Diploma

  2000 — 2006

• Christopher Newport University

  Bachelor's Degree, Communication Studies

  2006 — 2011

Skills

• Windows Active Directory
• Computer Hardware
• Interpersonal Communication Abilities
• Team Management
• Microsoft Office
• Computer Network Operations
• Computer Repair
• Teaching
• Windows Server
• Technical Support
• Time Management
• Android
• Troubleshooting
• Good for Enterprise
• Mac Os
• Social Media
• Customer Service
• Help Desk Support
• Windows 7
• Horizon
• Windows Xp
• Printer Drivers