Josh Muepu
Cyber Security | DevSecOps | Software Engineering | Technical Support | SRE
- Role
- Soar Lead Technical Support Escalation Automation Engineer at Swimlane
- Location
- Atlanta, GA, US
- LinkedIn followers
- 500 followers
About Josh Muepu
Multi-Talented Business and IT Professional Double Major – Computer Science & Business Management. Work Experience – Cyber Security, Systems & Network Engineering, AWS DevOps, DevSecOps, Web Development, Programming, Data Analysis & Business Solution, Project Management. Languages – English, French.
Experience
Soar Lead Technical Support Escalation Automation Engineer
Apr 2019 — Present
Implemented and maintained automation to help the Support Team be more productive Worked directly with customers and partners to provide enterprise-level customer support Troubleshot technical issues to establish the root cause of problems and form a solution or workaround across a range of environments Developed or expanded tools to help troubleshoot issues that help improve customer experience Implemented bug fixes that greatly impact customers and/or the Support Team while incorporating with Engineering’s development process (i.e. unit tests, pull requests, code reviews, QA, etc.) Reproduced customer issues and, if necessary, filed bug reports, escalated cases to Developers, and provided any necessary documentation Gained a deep understanding of the Swimlane product
Education
Blackburn College
Bachelor’s Degree, Business Management
2013 — 2017
Blackburn College
Bachelor of Science (BSc), Computer Science
2013 — 2017
Community College of Aurora
Associate of Science (AS), Computer Science
2011 — 2013
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