Joshua Marks
- Role
- Sr Customer Account Manager at Druva
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
About Joshua Marks
Dedicated Customer Success professional with 9+ years of experience in SaaS B2B…
Experience
Sr Customer Account Manager
Aug 2014 — Present
Actively worked collaboratively and cross-functionally with sales and Customer Success teams to develop and enable sales strategizes to address customer health, use case expansion and platform expansion within our existing customer base Rapidly advanced to positions of increased responsibility with C-level and executive visibility while overseeing 300+ business customers Platinum Top 25, Large Enterprise, MM and SBM levels Develop and own the customer engagement lifecycle, including implementation, on-boarding, user enablement and training, update management, QBRs, support escalations and nurture campaigns. Institute account planning process to identify and address churn risk and growth factors (health scores) with Sales, Product Development and other cross functional teams. Drive customer reference program to increase the number of customer stories and testimonials. Led successful migration of 1,500+ business customers to new technology platform while effectively reducing churn to plan. Identify and implement tools and vendors to support customer success initiatives, such as webinars, risk identification, utilization tracking, etc. Partner with Sales, Marketing, Pro Services, Product Development, Sales Operations and Support to ensure Customer Success.
Skills
- Hotel and Hospitality
- Curriculum Development
- Vedic Astrology
- Direct Sales
- Staff Development
- Research
- Editing
- Crm
- Teaching English as a Second Language
- Management
- Deep Brain Stimulation
- Sales Management
- Public Speaking
- Business-to-Business Advertising
- Teaching
- Technology Integration
- After Dinner Speaking
- Strategy
- Tarot
- Social Networking
- Leadership
- Esl
- Sales
- Mass Communications
- Petty Cash
- Consulting
- Customer Service
- Salesforce.com
- Social Media
- Conversational English
- Curriculum Design
- Post-Graducate Research
- Snowboarding
- Wilderness Medicine
- Networking
- Backwards by Design
- Business Development
- Health, Outdoor and Physical Education
- Yoga
- Microsoft Office
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