Joshua Lanza
Passionate Information Technology Leader | Enterprise Migrations • Operational Technologies • Policy Development • ITIL Methodologies | Reduced Resolution Time • End-User Support • Improved Reliability
- Role
- Regional Technical Manager at PepsiCo
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About Joshua Lanza
Information Technology (IT) professional with a 15+ year record of success architecting innovative solutions, improving system reliability, and enhancing end-user supportMy Top Contributions to Critical IT Projects: • Yielded a 50% reduction in overall average resolution time and better than 3% of required SLA, outperforming the national average while resolving 30% of regional tickets. • Improved efficiency by identifying and resolving various IT-related bottlenecks. • Fueled successful global ERP deployment shortly after hire by leveraging technical expertise. How I Lead Skilled IT Teams:• Mobilized and motivated a team of 15-25 Technicians and Engineers tasked with improving the performance of various IT infrastructure technologies.• Built a talented team by recruiting, training, and developing staff in a positive work environment. • Supported numerous staff members through training and mentorship for daily tasks. My Record of Boosting Platform Performance: • Enhanced performance for 3 US manufacturing sites for a global organization while serving as the highest-level senior Information Technology contact. • Designed a modern cloud-based e-mail system for a customer that has retail sales. • Met or surpassed SLA expectations by measuring and monitoring team performance.
Experience
Regional Technical Manager
May 2023 — Present · Charlotte, NC, US
Primary contact and liaison for region, including 60+ manufacturing and distribution sites. Reduced major incidents by 60% year over year. Partner with end users and backline teams to ensure optimal IT and OT infrastructure performance. Provide governance and oversight to all IT Teams, ensuring proper direction for optimal support of sites within region. Define, build and maintain site scorecards driving corrective action. Drive and oversee the quality execution of Infrastructure projects and Service Improvement Plans. Active participant in national projects to update, improve, and modernize site IT and OT functions. Execute Audits to ensure standards are maintained.
Education
Southern New Hampshire University
Bachelor's degree, International Business
Skills
- Customer Retention
- Customer Service
- Customer Satisfaction
- Citrix
- Disaster Recovery
- Office 365
- Vendor Management
- Vmware
- Technical Support
- Process Improvement
- Active Directory
- Windows Server
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