Joshua Keys
Director of Customer Experience & Experience Design | Driving CX Transformation Across Digital & Physical Channels
- Role
- Sr Experience Strategist at Kyndryl
- Location
- Grand Rapids, MI, US
- LinkedIn followers
- 500 followers
About Joshua Keys
I roll up my sleeves to help teams transform insights to innovation through cross-functional collaboration and human-centered design.With over 20 years of cumulative experience in Foundational/Applied CX Strategy and Design, Product Innovation, Experiential Brand Activation, and eLearning, I shape and execute the innovation and transformation of customer experiences across multiple product channels, services, and platforms, uniting digital innovation, human-centered design, and organizational alignment to drive meaningful business results.I am fiercely passionate about creating meaningful experiences. interactions founded in empathy, supported by data, and driven by technology.
Experience
Sr Experience Strategist
Dec 2025 — Present · New York, NY, US
Education
Michigan State University
Bachelor of Arts - BA, Telecommunications
Skills
- Creative Strategy
- Leadership
- Team Leadership
- Management
- Program Management
- Css
- Mobile Technology
- Strategic Consulting
- Html
- Interactive Production
- Web Applications
- Interactive Development
- Mobile Applications
- Creative Direction
- Advertising
- Technology Integration
- Flash
- Integrated Design
- Interactive Strategy
- Process Mapping
- Instructional Design
- Mobile
- Digital Marketing
- Project Management
- Multimedia
- Adobe Creative Suite
- Interaction Design
- Creative Development
- Interactive Advertising
- E-Learning
- Information Architecture
- Digital Strategy
- Creative Problem Solving
- Cross-Functional Team Leadership
- User Experience
- Marketing Strategy
- Technology Evaluation
- Javascript
- Digital Media
- E-Commerce
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