Josh Jarvis
Leader of High-Performing Teams | Driving Operational Efficiency & Client Retention
- Role
- Customer Operations & Services Manager at Asi Doors, Inc
- Location
- Milwaukee, WI, US
- LinkedIn followers
- 500 followers
About Josh Jarvis
Dynamic leader with a strategic operational focus. I build, support, and manage high-performance teams. My extensive experience selling and relationship building in both B2B and B2C environments has led to decades of proven business results in customer-oriented departments.
Experience
Customer Operations & Services Manager
Oct 2023 — Present · Milwaukee, WI, US
Develop and execute strategies to address customer-facing initiatives including customer service and marketing. Partner with other functional leaders to drive overall organizational success.• Oversee the customer lifecycle from awareness to advocacy• Define, implement, and refine business policies and processes• Implement and manage departmental CRM software, establishing best practices & SLA expectations• Conduct risk management analysis and negotiate terms of sale
Education
University of Wisconsin-Madison
Bachelor of Science (B.S.), Communications
1992 — 1996
Skills
- Strategic Planning
- Process Improvement
- Business Development
- Microsoft Excel
- Management
- Team Building
- Teamwork
- Business Planning
- Leadership
- Microsoft Office
- Sales
- Program Management
- Customer Service
- Account Management
- Customer Satisfaction
- Training
- Project Management
- Budgets
- Microsoft Word
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