Josh Healey
Principal Consultant @Hippo
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WORK HISTORY
Principal Consultant @Hippo
Manchester, GB
As a Principal Consultant at Hippo, I lead digital transformation programmes that combine systems thinking, content design and the practical application of AI to deliver measurable impact across government and private sector organisations.Digital and AI leadership – as the AI. Hanpjon reoesenting content design I help organisations explore and implement AI in digital services, including conversational design, prompt design and building AI-ready content systems. This includes designing AI-accelerated workflows and ensuring the right governance and guardrails are in place for responsible adoption.Transformation delivery – I work in multidisciplinary teams with engineers, product leaders and user-centred design specialists to design and deliver complex digital services that improve user outcomes and organisational performance.Strategic advisory – I advise senior stakeholders on digital service strategy, helping organisations modernise services while embedding user-centred design, content best practice and emerging AI capabilities.Capability building – I support the growth of Hippo’s design community through mentoring, knowledge sharing and embedding strong user-centred design and content practices across teams.Business development – I contribute to business growth through bids, proposals and shaping new statements of work.Government standards and assurance – I act as a CDDO service assessor, working in both lead and design assessor roles to ensure services meet government standards and pass service assessments.Selected clientsNHS EnglandNHS Business Services AuthorityNational HighwaysMinistry of JusticeDefraDepartment for EducationStandards and Testing AgencyGovernment Digital Service (GDS)EmovisGamstop
EDUCATION
University of Aberdeen
English Literature, English Literature (BA)
University of Aberdeen
Master of Arts (MA), English Literature
SKILLS
ABOUT JOSH HEALEY
I’m a Principal Consultant and design leader helping organisations solve complex service and product challenges through systems thinking, user-centred design and the practical application of AI.For over a decade I’ve worked across the public and private sector leading multidisciplinary teams to deliver large-scale digital services, often in high-pressure and high-profile environments.My background spans content design, service design and product delivery, enabling me to connect user needs, organisational priorities and technical constraints while guiding teams through complexity to deliver meaningful outcomes.Increasingly, my work focuses on how AI is reshaping digital services. I collaborate with designers and engineers on conversational design, chatbot optimisation and prompt design, shaping how AI-powered products behave in practice.This includes designing AI-accelerated and emerging agentic workflows, strengthening the content foundations that support AI, and establishing the governance and guardrails needed to deploy AI responsibly.I regularly speak and run workshops across the UK and Europe on AI integration in design and content practice, including at NHS England’s Tech Festival, Leeds Digital Festival and MarketingShake in Latvia
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