Joshua Hazard

Director of Customer Support at SIDEARM Sports

Role: Director of Customer Support at Sidearm Sports
Location: Syracuse, NY, US
LinkedIn followers: 500 followers

Customer/Client ServiceView LinkedIn profile

About Joshua Hazard

Strategic and people-centered customer experience leader with over a decade of success building and scaling high-impact support teams in the digital sports media industry. I currently lead support operations at SIDEARM Sports, where I’ve grown a lean team into a thriving department supporting 1,600+ partners and resolving over tickets annually. My passion lies in driving customer satisfaction through process optimization, team development, and cross-functional collaboration. I specialize in CX strategy, crisis communication, and self-service solutions, and I thrive on creating scalable infrastructure that empowers users and teams alike.

Experience

Director of Customer Support
Sidearm Sports
Dec 2016 — Present · Syracuse, NY, US

Education

West Virginia University
Master of Science - MS
2011 — 2012
Kentucky Christian University
Bachelor
2008 — 2011

Contact information

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Work email
•••••@sidearmsports.com
Personal email
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Current company

Sidearm Sports

Internet Publishing · 97 employees · Founded 1996 · Syracuse, New York, United States

SIDEARM Sports is the perfect blend of sports junkies and technology geeks. Most offices are filled with employees that excitedly talk about the big play in the game from the night before, and ours is no different. While we discuss the game, however, we also write the software that distributes that same news across the internet, calculates the statistics for the game, and archives the video clips so that fans that missed it can watch it later. SIDEARM Sports is the company that makes it possible for collegiate sports fans to follow their favorite teams no matter if they are across town, across the country, or across the world. If you ask us, we have the best job in the world! Athletic Communications has two distinct pieces: distribution and consumption. Since its inception in 1996, SIDEARM Sports has focused its efforts on both sides of the equation. Our goal is to help the athletic communications professional get their job done quicker and more efficiently, while also ensuring that fans will be able to watch their favorite team score a winning goal from halfway across the country. We strive daily to ensure that each of these processes is the best they can be for all those involved. The SIDEARM Staff is comprised of nearly eighty designers, developers, project managers, and customer support members, many of whom worked in college athletics before coming to SIDEARM. Our collective experience working with athletics is what drives us to innovate and improve the processes that currently exist, by using the latest advancements in web-based technology.

sidearmsports.com

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About Joshua Hazard

Experience

Director of Customer Support

Education

West Virginia University

Kentucky Christian University

Find verified contacts for anyone on LinkedIn