Josh Harness
- Role
- Senior Enterprise Customer Success Manager at SOCi.ai
- Location
- Cincinnati, OH, US
- LinkedIn followers
- 500 followers
About Josh Harness
I have a passion for business and building and maintaining successful, long lasting…
Experience
Senior Enterprise Customer Success Manager
Dec 2021 — Present
Serve as account owner and provide mature, thoughtful and reasonable leadership to both the customer as well as internal stakeholders to ensure the on-going success of your book of business - Identify and mitigate churn risk across customer portfolio to ensure company gross retention rates are achieved - Maintain and grow annual recurring revenue for our most valued customers by employing proven strategies which drive product adoption and expansion - Quarterback internal and external initiatives through cross-functional partnerships with sales, onboarding, support, product management, finance, operations and other teams which directly impact overall customer success and drive customer growth - Develop strong customer relationships and serve in the role of trusted advisor to SOCi customers - Analyze lifecycle metrics and provide leadership and/or execution of onboarding, enablement, adoption and retention plays thru both internal and external resources - Effectively employ multi-channel communication strategies that leverage our most effective customer touchpoints including video, e-mail, phone, partners and internal & external champions - Ensure customer referenceability and overall satisfaction level
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