Josh Hake

About Josh Hake

I am a tech-savvy Customer Support Specialist at Elevated Craft.I have a professional, helpful, and cheerful demeanor; and I enjoy working across teams towards a common objective.I have a superior work ethic and a dedication to excellence in all that I do, whether that be individually or as part of a team.I love making new professional acquaintances. Feel free to reach out!EDUCATION:Prairie College | major in Intercultural StudiesSpokane Falls Community College | Associate of Arts DegreeCONTACT:Email: J••••••••@gmail.comSpecialties: Turning \"clients\" into \"friends\", fostering long-term Customer Success Strategies; Creating cross-departmental connections to foster teamwork in the workplace; order inventory and logistics; online advertising strategies; and implementation of third-party assets across web platforms.My Gallup Top 5 Strengths are:1. Restorative2. Empathy3. Responsibility4. Relator5. HarmonyMy Myers-Briggs preference is INFJ. Enneagram 9w1.Plum.io ranks my Conflict Resolution skills among the top 5% of the workforce.I love to travel via the road less traveled. I have a personal goal to visit all 3,143 US counties and county-equivalents. So far, I have visited 273, or 8.7%- feel free to give me your travel suggestions!

Experience

1. Customer Support Specialist

   Elevated Craft

   Mar 2023 — Present · Scottsdale, AZ, US

   Develops and maintains an expert level knowledge of Elevated Craft\'s line of products to coach customers, solving problems effectively through email, chat, and video. Organizes and facilitates product returns, exchanges and order cancellations. Organizes and facilitates creation of custom engraved orders, providing start-to-finish assistance from initial inquiry, pricing, engraving items, and final shipping, ensuring the job is done on-time. Responds to brand mentions and engage with customers across social media platforms. Actively monitors social platforms for opportunities to engage with new customers and brand partners. Proactively manages and engages with customer reviews across all channels. Helped build and now maintains a best-in-class custom support systems using Gorgias and other integrated technologies (Klaviyo, ClickUp, Loop Returns, & Postscript, among others). Assists with creation of knowledge base articles, FAQs, help manuals, how-to guides, troubleshooting documentation, and blog posts. Leads administration of a private Facebook community of cocktail enthusiasts, regularly engaging with the active community.

Education

• Prairie College

  Bachelor of Arts - BA, Intercultural Studies

  2000 — 2003

• Spokane Falls Community College

  Associate of the Arts, General Studies

  1998 — 2000

Skills

• Customer Service
• Reporting & Analysis
• Training
• Web Analytics
• Reliability
• Microsoft Powerpoint
• Online Advertising
• Integrated Marketing
• Software as a Service (Saas)
• Cross Functional Team Building
• Customer Success
• Scheduling
• Integrity
• Email Marketing
• Library Reference
• Key Client Relationships
• Html
• Google Drive
• Strategic Initiatives
• Writing
• Customer Relationship Management (Crm)
• Cross-Departmental Coordination
• Microsoft Office
• Editing
• Online Campaign Management
• Business Communications
• Microsoft Excel
• Marketing
• Rpm
• Community Engagement
• Keen Listener
• E-Commerce Optimization
• Conflict Resolution
• Volunteering
• Independent Projects
• Quality Assurance
• Advertising
• Leadership
• Online Marketing
• Social Networking