Joshua P.

Tech Manager @Green Century Electronics Recycling

Portland, OR, US

Passion for Sustainability, Automation, and Responsible Technology UseDriven by a commitment to extending the life of electronics and reducing environmental impact, I have led initiatives to optimize technology reuse, integrate AI-based tools, and streamline technical operations. By combining sustainable practices with forward-thinking automation, while improving quality, service, and team capacity.Key Responsibilities:Team Leadership & DevelopmentManaged and mentored refurbishment staff, setting performance targets across desktops, laptops, and mobile devices in accordance with R2v3, ISO 14001, and OHSAS 18001 standards.Led cross-training in diagnostics, compliance, and data security to foster continuous improvement and technical confidence.Process Optimization, AI Integration & Technology DevelopmentStreamlined workflows through the deployment of automated diagnostic systems and optimized inventory flows using data analytics.Designed and implemented custom GPT-powered tools to support internal workflows in product data management, listing accuracy, and report generation.Developed AI-driven sales and customer service assistants that improve consistency, reduce manual workload, and enhance user experience across multiple support channels.Integrated API-based automation to improve the integrity and consistency of product listing metadata across platforms.Sales & ReportingIncreased visibility and conversions through strategic SEO and data-aligned product listings on eBay and other platforms.Delivered weekly and quarterly reporting to senior leadership, using data dashboards to guide operations and growth strategies.Compliance & Quality AssuranceApplied AI-assisted content checks to support data security, quality control, and sensitive hardware tracking.Project & Resource ManagementLed cross-functional initiatives for cost reduction and workflow efficiency,