Joshua Donath
Learning & Development Specialist experienced in designing and managing learning programs
- Role
- Learning & Development Specialist at General Electric Credit Union
- Location
- Cincinnati, OH, US
- LinkedIn followers
- 500 followers
About Joshua Donath
I am an outcomes driven professional who thrives in designing and managing learning…
Experience
Learning & Development Specialist
Oct 2023 — Present · Cincinnati, OH, US
Facilitated instructor-led leadership development courses for 125 participants annually on coaching, DISC, and communication- Managed the sales development program consisting of five courses for 90 team members annually- Managed the 4-month Certified Financial Counselor program. Increased the exam pass rate by 26%- Served as internal consultant to department leaders to create quality training solutions for their teams- Collaborated with the Branch Delivery SME to update the introductory and advanced sales courses to increase practice, focus content, and leverage relevant examples- Recorded 8 one-minute example videos showcasing handling customer objections to auto-send using PowerAutomate after the introductory sales course to close a key skill gap- Co-created an Interaction Etiquette class for frontline team members serving customers over the phone- Reduced New Employee Orientation by 33% to improve the focus, sequencing, and overall experience.
Education
Geneva College
B.S., Human Services
2009 — 2013
Baylor University
M.S.Ed., Higher Education/Higher Education Administration
2013 — 2015
Skills
- Residence Life
- Leadership
- Student Affairs
- Website Development
- Living-Learning Programs
- Public Speaking
- Staff Development
- Higher Education
- Photoshop
- Powerpoint
- Hiring
- Student Activities
- Social Media
- Student Development
- Interviewing Skills
- Teaching
- Time Management
- Event Planning
- Customer Service
- Microsoft Office
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