Joshua Curry

About Joshua Curry

Growing up overseas in several different countries, my experiences with teambuilding…

Experience

1. Technical Support Analyst

   Care Synergy

   Sep 2022 — Present

   Provided exceptional customer service, leveraging adult learning principles to educate and empower employees while delivering expert technical solutions.\\\\n- Streamlined ticket resolutions within the tech support team, achieving a significant reduction in response time from 12 business hours to an impressive 6 hours through the implementation of comprehensive training sheets and instructional templates.\\\\n- Spearheaded the development of a user-friendly training sheet and streamlined process flow for tech analysts, resulting in a remarkable cleanup of backlogged termed users within just 4 months. Additionally, successfully reduced turnaround time on new termination requests from days to meeting the expected 6-hour target.\\\\n- Orchestrated captivating new hire training sessions on device setups, leveraging a custom-designed presentation that fostered an experiential adult learning approach. Empowered employees to confidently navigate and maximize productivity on various company devices, including laptops, tablets, iPads, and iPhones.\\\\n- Collaborated cross-functionally with Medical Records and Quality/Compliance departments, driving the proper handling of patient data during technical support interactions. Developed a comprehensive training sheet to guide tech support and staff on distinguishing EMR issues that can be resolved internally versus those requiring escalation to HIM/Quality/Compliance.\\\\n- Recognized as the go-to expert within the tech support team for NetSmart EMR issues, providing invaluable advice and knowledge to colleagues seeking guidance on our EMR software, enhancing team efficiency and problem-solving capabilities.\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n

Education

• Clermont School of Business

  Marketing

  2006 — 2007

• Taipei American School

  HS Diploma, General

  2002 — 2004

• Kalamazoo College

  Bachelor of Arts, Economics and Business

  2004 — 2008

• Minnesota State University, Mankato

  Masters of Science, Experiential Education

  2015

• Rabat American School

  High school

  2000 — 2002

Skills

• Event Planning
• Coaching
• Mentoring
• Creative Solutions
• Team Building
• Web Design
• Adobe Creative Suite
• Analytic Problem Solving
• Building Effective Relationships
• Risk Management
• Microsoft Office
• Problem Solving
• Leadership Development
• Volleyball
• Html + Css
• Conflict Management
• Event Marketing
• Social Media Marketing
• Camps
• Turning Work Into Play
• Group Dynamics
• Training Facilitation
• Experiential Learning
• Graphic Design
• Research
• Email Marketing
• Php
• Personal Development
• Large Group Facilitation
• Tournaments
• Life Coaching
• Youth Development
• Administration
• Adventure Education
• High Ropes
• Customer Experience
• Experiential Education
• Management
• Difficult Situations
• Mindfulness