Joshua Coombs
Technical problem solver
- Role
- Sr Support Analyst at Cigna Healthcare
- Location
- Boston, MA, US
- LinkedIn followers
- 500 followers
About Joshua Coombs
Customer-centric professional with a proven track record of ensuring customer success and enthusiastic about improving the customer experience through richer interactions. Over 10 years of experience in management, implementation and service design.
Experience
Sr Support Analyst
Jan 2019 — Present
Precisely code boilerplate logic and update language for use in the automation of medical contracts.• Ensure accuracy of automated documents against State and Federal Legislation requirements.• Advance operational efficiency and production processes through operational assessments and process evaluation.• Effectively educate and advise matrix partners on the use and operation of the document system.
Education
University of Maine
MS
University of Maine
BS
Skills
- Technical Support
- Product Support
- Technical Training
- Technical Writing
- Kcs
- Project Management
- Salesforce.com
- Qlikview
- Autodesk Software
- Software Implementation
- Civil Engineering
- Autocad Civil 3d
- Ms Project
- Microsoft Word
- Microsoft Excel
- Ms Excel Pivot Tables
- Microsoft Project
- Sharepoint
- Visio
- Engineering
- Road
- Cad
- Bim
- Autocad
- 3d
- Modeling
- Revit
- Navisworks
- Gis
- Microstation
- Surveying
- 3d Modeling
- Gps
- Geomatics
- Software as a Service (Saas)
- Management
- Leadership
- Customer Service
- Business Development
- Computer-Aided Design (Cad)
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