Joshua Mata
Site Based Technician @Clark County School District
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WORK HISTORY
Site Based Technician @Clark County School District
Las Vegas, NV, US
Primary point of contact for all technical/IT related issues for over 800+ students/faculty membersProvided technical assistance related to hardware, software, and networking, while also providing expedited support to Principals and VP\'sManaged and installed district-standard hardware, software, peripheral, and non-computer equipment upgradesTroubleshooted and repaired client hardware/software, including Windows/Macintosh machinesResolved over 50 tickets a day while maintaining accurate reports of work performed using an enterprise-level ticket tracking system (CA Service Desk Manager)Assisted users with network security issues such as file system rights, account access, and password maintenance within Active DirectoryCollaborated with the networking team to implement Cisco switches and wireless access points to improve network coverage around the schoolMonitored inventory goods utilizing SAP (System Applications and Products in Data Processing) and assessed if the appliance requires repair or replacement (laptop battery, screen replacements, GPU, RAM, and hard drives
EDUCATION
University of Nevada, Reno
Bachelor's degree, Information Systems
SKILLS
ABOUT JOSHUA MATA
Results driven IT Manager with 8+ years of experience supporting enterprise, education…
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