Josh Graham

About Josh Graham

Results-driven Program Manager and Agile Coach with 13+ years of experience in digital transformation, enterprise-scale project management, and cloud solutions. Proven track record in leading cross-functional teams, driving operational efficiency, and delivering high-impact solutions for government and enterprise clients.

Experience

1. Manager Delivery Lead

   Accenture

   Jun 2023 — Present · Austin, TX, US

   Lead enterprise-scale digital and cloud transformation programs for large public sector clients, overseeing up to $40M in revenue and multi-year roadmaps aligned to business strategy and customer experience goals. • Manage large global teams across US and APAC, driving integrated planning, capacity alignment, and on-time delivery of multi-project portfolios. • Establish and run program governance, including steering forums, risk and issue management, and executive-ready reporting on schedule, scope, and budget. • Coordinate cross-functional product, engineering, operations, and vendor teams to deliver high-impact solutions, resolving blockers and interdependencies across workstreams. • Develop transformation roadmaps, business cases, and KPI frameworks that connect program investments to measurable outcomes in adoption, efficiency, and customer experience.

Education

• Howard Payne University

  BBA, Business Administration

  2005 — 2009

• University of Illinois Urbana-Champaign

  Master of Business Administration - MBA, Business Administration, Global Challenges in Business, Entrepreneurship

Skills

• Requirements Gathering
• Insurance
• Outlook
• Client Liaison
• Microsoft Excel
• Requirements Analysis
• Software Development
• Microsoft Word
• Claim
• Auditing
• Analysis
• Business Requirements
• Customer Service
• Process Improvement
• Software Development Life Cycle
• Accounts Payable
• Microsoft Office
• Data Analysis
• Software Testing Life Cycle
• Health Insurance
• Public Speaking
• Quality Assurance
• Leadership