Joshua Powell
Customer Success Manager @Reg Technologies
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WORK HISTORY
Customer Success Manager @Reg Technologies
I ensure REG customer\'s receive the highest level of service & benefit from the REG Network- Management of Mid-Market and Enterprise level customers, Developing and maintaining healthy customer relationships - specifically Senior level Stakeholders including C-Suite clients- Maintaining professional and technical knowledge of the REG Network to ensure training is provided and technical queries can be resolved instantly- Acting as the customer advocate, providing persistent feedback to the Product Team to suggest product adaptions and improvements- Promoting customer loyalty, success and retention. Project Management - Supporting the Head of Customer Success to improve internal processes and client management.
EDUCATION
University of Worcester
Bsc, Geography
ABOUT JOSHUA POWELL
Accomplished Senior Customer Success Manager, with over 7 years experience in the space. Proven track record in managing high-value, mid-market and enterprise accounts, working with senior stakeholders. Ensures client satisfaction, retention and account growth, with expertise in relationship management, technical support and SaaS. Proficient in utilising Salesforce, Dynamics, ChurnZero & Zendesk. Passionate about fostering strong internal and external relationships, new opportunities are continuously explored to enhance business value and long-term partnerships.
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