Joshua Wilson

About Joshua Wilson

I am a business owner at Door Step Solutions, a company that provides high-quality and efficient services to clients across various industries. With over six years of experience in operations management, project planning, cost-cutting, and vendor relations, I lead, motivate, and support a team of more than 50 people within a time-sensitive and demanding environment. My mission is to enhance our company\'s internal capacity and performance, as well as to deliver exceptional customer satisfaction and retention.One of my core competencies is data analysis, which I leverage to identify existing and prospective opportunities, develop statistical and narrative reports, and provide recommendations for improvements. I also have a strong background in business intelligence, which I acquired from my previous role as a business intelligence analyst at Blue Box Air, LLC. There, I was responsible for developing and reviewing acquisition documents, conducting research and policy development, and completing special projects. I am passionate about using data and technology to solve complex problems and to optimize organizational processes and procedures.

Experience

1. Business Owner

   Door Step Solutions

   Nov 2019 — Present · Houston, TX, US

   Led, motivate and support a team of >50 people within a time-sensitive and demanding environment, including career development plans for direct reports and problem resolutionIdentify existing and prospective openings, interview suitably qualified applicants, and ultimately, extend job offers to the strongest candidates.Increase the efficiency of existing processes and procedures to enhance the company’s internal capacityResponsible for creating and managing schedules for full and part-time employees.Collaborated with vendors on invoice errors, maintaining an excellent customer service reputation for the companyMaintain constant communication with managers, staff, and vendors to ensure proper operations of the companyManage data collection for the updating of metrics to achieve productivity targets, reduce cost per unit, eliminate errors, and deliver excellent customer serviceReading, analyzing, and performing quality control on samples of documents and workflow to identify issues and refer to subject matter expert team members as well as pulling and updating reports.Investigating and resolving issues throughout the lifecycle of contracts.Oversee accounts payable and accounts receivable departments by organizing vendor accounts, creating purchase orders, and monitoring corporate bank activities.

Education

• University of Houston

  Communication and Media Studies

  2014 — 2019

• University of Houston

  Bachelor's degree, Communication, General