Joshua Will
Director @U.S. Department of Veterans Affairs
Signup · Get unlimited contacts
WORK HISTORY
Director @U.S. Department of Veterans Affairs
Washington, DC, US
Lead a 27-employee division in managing the daily distribution of disability claims across 56 Regional Offices, resulting in a record of over 3 million claim completions in FY25.• Guide the NWQ team through modernization change management efforts, significantly improving user interfaces and reporting functionalities.• Prepare comprehensive testimony and briefing materials for the Assistant Deputy Under Secretary of Benefits for House Veterans Affairs Committee hearings.• Manage over 10 coinciding major IT initiatives that have impact on over 30k claims processors.• Negotiate for additional IT resources, enhancing technical development capabilities of NWQ IT efforts.• Build effective coalitions with internal and external stakeholders to optimize VA\'s response to large scale challenges.• Drive measurable improvements in throughput, quality, and system adoption through integrated operational, technical, and change management leadership.
EDUCATION
Minnesota State University, Mankato
B.S., Psychology
Marymount University
M.A., Forensic Psychology
SKILLS
ABOUT JOSHUA WILL
With over a decade of professional experience, I currently serve as Director at the U.S. Department of Veterans Affairs, leading transformative initiatives to improve the distribution and processing of veterans\' disability claims. My expertise lies in operational analytics, cross-functional collaboration, and strategic change management, which I leverage to enhance efficiency and user experience in line with the organization\'s mission to provide exemplary service to veterans. My goal is to drive impactful change through innovative IT solutions, fostering collaboration, and optimizing processes that benefit both the organization and the veterans we serve. At the VA, I lead a division of 27 employees, overseeing the daily distribution of disability claims while modernizing workflows and implementing user-friendly IT solutions. By managing multiple large-scale IT initiatives, I have strengthened technical capabilities and enhanced reporting functionalities. My efforts have facilitated seamless change management, supported stakeholders, and delivered measurable improvements in claims processing efficiency. Through coalition-building and effective leadership, I continue to contribute to the organization\'s success.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.