Joshua Wesson
Escalation Specialist Team Lead @Acorn Stairlifts, Inc
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WORK HISTORY
Escalation Specialist Team Lead @Acorn Stairlifts, Inc
Orlando, FL, US
Improved customer satisfaction rate from 4-stars to 4.7-stars within two yearsSet sales recordsIncreased sales by 72% between year one and year twoIncreased sales by an additional 12% between year two and year threeCoordinated multi-departmental resolutions for escalated complaints Turned upset clients into satisfied customers; built rapport; became trusted advisorReduced agency complaints and negative online reviewsDecreased number of service calls by improving telecommunication troubleshooting skills and increasing product knowledge Documented incidents; monitored and transcribed calls; assisted management with trainingResponded to website feedback and managed Trustpilot.com dashboardTeam lead to a department of 20+ employeesOrganized, prioritized, and executed daily tasks
EDUCATION
Florida International University School of Journalism and Mass Communication
Bachelor's degree, Organizational Communication, General
Broward College
Associate's degree, Associate of Arts, General
ABOUT JOSHUA WESSON
I am homeowner first, real estate agent second, and customer service is my business. For a tailored fit solution to your real estate needs, contact me today. Thank you for visiting my page.
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