Joshua Townsley
Lead Ux Researcher @WhatsApp
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WORK HISTORY
Lead Ux Researcher @WhatsApp
Designs measurement frameworks that connect user perception to product and business decisions at global scale. Uses AI daily to multiply research output — building automated systems, accelerating analysis, and synthesising complex data into actionable strategy.
EDUCATION
University of Bath
Bachelor of Science (BSc), Politics with Economics
University of Nottingham
Master of Research (MRes), Politics
University of Kent
PhD, Political Science
University of Essex
Certificate, Summer School in Social Science Data Analysis
Università degli Studi di Palermo
European Field Experiments Summer School
University of Oxford
Postgraduate Certificate, Advanced research methods
ABOUT JOSHUA TOWNSLEY
10+ years analytical expertise across a wide range of problem spaces (e.g. monetising platforms, tackling online harms, public affairs), methodologies (e.g. experiments, A/B tests, surveys, regression modelling), and data programmes and languages (e.g. SQL, R, SPSS, STATA). Currently a Lead Quantitative UX Researcher at WhatsApp (Meta), building measurement tools and leveraging data to drive strategic decision-making in cross-functional teams. Visiting Fellow in Data Science at the London School of Economics. Former Deputy Head of Insights and Data at the UK Liberal Democrats and published academic author. PhD in political science (2019), with an MRes and BSc in Politics and Economics.
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