Joshua Thomas

Director of Community Management at Goodwin & Company @Goodwin & Company

Richardson, TX, US

As the Director of Community Management, my role is to ensure that our Community Managers are fully aligned with the company\'s mission and strategic vision. I work closely with various stakeholders including employees, boards, vendors, attorneys, and residents to deliver an unparalleled experience for all homeowner associations under our management. I am dedicated to upholding our company\'s values and providing exceptional service to our clients.My responsibilities include client retention and satisfaction, staff planning, decision-making, and process improvement. I provide regular performance feedback, mentor subordinates, and encourage their professional growth. I delegate tasks, empower team members to work independently, set clear expectations, and monitor their progress. Additionally, I offer guidance on financial strategies and decisions, review clients\' financial situations, and effectively manage teams.