Josh Thackeray
Head of Development @NAC
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WORK HISTORY
Head of Development @NAC
Wakefield, GB
SKILLS
ABOUT JOSH THACKERAY
Leading development at a nationwide appliance repair company, focusing on building and refining internal systems to improve efficiency, enhance collaboration, and support business growth. Working closely with multiple teams - including call centre staff, engineers, and operational leaders - we develop digital tools that streamline workflows, automate processes, and ensure a seamless experience for both employees and customers.Our work involves overseeing the development and continuous improvement of customer-facing websites, internal management platforms, and automation solutions that help our teams work more effectively. Whether it’s refining booking systems, optimizing engineer scheduling, or integrating new technologies, we strive to create solutions that are intuitive, scalable, and aligned with the evolving needs of the business.The goal is always to simplify processes, reduce inefficiencies, and enhance customer experience - ensuring that as the business grows, our systems support that growth rather than complicating it. By leveraging technology in the right way, we empower our teams to focus on what they do best, making their work easier and more productive.
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