Josh Szepesi
Manager of Implementation @Roofr
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WORK HISTORY
Manager of Implementation @Roofr
Leading the team that helps roofing companies build and grow their business on Roofr. I focus on building a culture of trust and excellence, ensuring both new and existing customers, and my team, have the tools to scale.People-First Leadership: Leading, coaching, and developing a high-performing team of Implementation Specialists. Focused on skill growth, accountability, and career development.Strategy & Scale: Owning the end-to-end onboarding strategy. I build repeatable frameworks and enablement resources that drive product adoption and long-term customer success.Data-Driven Outcomes: Defining and acting on key metrics like Time-to-Value (TTV), Product Adoption, and customer health to continuously improve the implementation journey.Cross-Functional Bridge: Serving as the strategic voice of the customer, partnering with Sales, Product, and Support to deliver a consistent experience from deal-close to renewal.
EDUCATION
The University of British Columbia
Bachelor of Arts (BA)
Strathcona Tweedsmuir School
Alberta High School Diploma
Københavns Universitet
Bachelor's degree
ABOUT JOSH SZEPESI
I’ve spent the last 8+ years working in tech, and I’ve learned one big lesson: the best software in the world doesn’t matter if people don’t know how to use it. At Roofr, I help roofing contractors run better businesses. Now, as a Manager of Implementation, I’m focused on the team that makes that happen.My goal is simple: get customers up and running, fast. I lead teams that help roofing companies build and grow their business on Roofr. It’s not just about \"onboarding\", it’s about building workflows that actually stick, preventing churn, and helping roofers see value from Day 1.What I bring to the table- People-First Leadership: I believe in supporting my team first. When they feel supported and are able to succeed, our customers succeed- Process that Works: I build onboarding journeys that make sense for the user, not just for us- Real Industry Knowledge: I prioritize listening to roofers to understand the real challenges they face.I love solving problems, fixing broken processes, and helping my team win.
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