Joshua Skotak

About Joshua Skotak

Driving Scalable Growth, Technical Innovation & Customer Success: With 12+ years of experience leading Professional & Implementation Services, I specialize in transforming service delivery models, optimizing technical programs, and scaling SaaS & cloud solutions to drive revenue and operational efficiency. My passion lies in aligning Sales, Customer Success, and Product Development to deliver exceptional customer outcomes, maximize ROI, and foster long-term business growth.What I Do Best:I architect & implement scalable service solutions, ensuring businesses streamline operations, enhance automation, and improve delivery efficiency. Whether it’s leading technical program management, SaaS transformations, or Agile service delivery, I focus on data-driven decision-making, automation, and customer-centric execution to accelerate business success.Key Strengths & Value I Bring: Scaling Technical Programs: Designed and launched OpCon Cloud, modernized automation services, and spearheaded cloud migrations to Azure, reducing costs and increasing scalability. Customer-Centric Leadership: Built and led high-performing teams, ensuring cross-functional alignment between Sales, Customer Success & Product Development for maximum impact. Strategic Growth & Business Development: Developed pre-sales strategies, optimized service frameworks, and drove revenue growth by aligning technical capabilities with business needs. Process Optimization & Automation: Leveraged PowerShell, Korn Shell, SQL, and cloud automation tools to enhance IT infrastructure, security, and service efficiency. Data-Driven Decision Making: Designed KPI dashboards, improved SLA adherence, and modernized service delivery models to enhance performance visibility and efficiency.My Leadership Philosophy:I foster a culture of accountability, continuous learning, and high performance—inspiring teams with a blend of strategic vision, hands-on leadership, and dynamic energy. I thrive in fast-paced, high-impact environments where technology meets business growth.Let’s Connect! I’m always open to discussions about SaaS transformations, automation strategies, and scaling professional services. Whether you’re looking for insights or collaboration opportunities, feel free to reach out!

Experience

1. Vice President of Services

   Continuous

   Sep 2025 — Present

Education

• The University of Texas at Austin

  Bachelor of Arts in Economics

Skills

• Powershell
• Sql
• Visio
• Access
• IT Management
• Data Analysis
• Windows
• Marketing
• Strategic Planning
• Account Management
• Change Management
• Business Analysis
• Microsoft Sql Server
• Marketing Strategy
• Accounting
• Research
• Core Banking
• Databases
• Process Improvement
• Microsoft Office
• Sales
• Team Leadership
• Business Development
• Economics
• Customer Service
• Problem Solving
• Operations Management
• Management
• Team Building
• Teamwork
• Banking
• Team Management
• Customer Satisfaction
• Sharepoint
• New Business Development
• Time Management
• Financial Reporting
• Html
• Analysis
• Budgets