Joshua Siler

Experience

1. Field Service Coordinator

   Oxford Instruments plc

   Jan 2023 — Present

   I coordinate engineering services with the customers,(i.e. system installations, preventative maintenance, software updates). I answer customer\'s questions and resolve any conflicts that arise with our systems or our service- I create the travel schedule for the Field Engineers, I am a liaison between the engineers and customers they service, ensuring that each work order is successful and that every customer is satisfied with our service - I process documents (i.e. Service reports, quotes and purchase orders) and create accurate reports of our company\'s revenue and other internal information from the field.

Education

• Northeastern University

  Bachelor of Science (B.S.), Mechanical Engineering Technology, minor in Technological Entrepreneurship

  2004 — 2009

• Northeastern University

  BSMET, Mechanical Engineering/Mechanical Technology/Technician

  2004 — 2009