Joshua Sanjay
Frontend Web Developer | Customer Experience & Relations | Strong Communicator & Team Player
- Role
- Customer Relations Specialist at Mphasis
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Joshua Sanjay
Despite having a Bachelor\'s degree in Commerce, my true passion has always been coding, which I have loved since childhood. I have a solid foundation in business principles and can seamlessly integrate my administrative skills into web development, bringing a unique perspective that enhances functionality and business strategy.I aim to create user-centric websites and applications that align with business objectives. I am committed to continuous learning and staying ahead of industry trends and technological advancements. By combining business insights with technical expertise, I aim to deliver exceptional digital experiences that are both strategically sound and technically robust.
Experience
Customer Relations Specialist
Mar 2026 — Present
Manage end-to-end fraud and claims cases in compliance with regulatory standards.•Investigate transactions and evaluate claim validity with accuracy.•Ensure timely resolution while maintaining detailed and compliant documentation.•Escalate high-risk cases and meet key performance metrics (TAT, quality, accuracy)
Education
New Horizon College
Bachelor of Business Administration - BBA, Business Administration and Management, General
2018 — 2021
New Horizon College Kasturinagar
Bachelor of Business Administration, Business Administration and Management, General
2018 — 2021
Seventh Day Adventist High School
S.S.L.C
2016
Bangalore University
Bachelor of Business Administration - BBA, Marketing/Marketing Management, General
2018 — 2021
Itvedant Education Pvt. Ltd
Full stack Web development with AWS
St Germain PU College
Commerce, CEBA
2016 — 2017
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