Joshua Rolon

Program Manager @New York City Housing Authority Nycha

NY, US

As a key program leader at the largest public housing authority in North America, I have been instrumental in transforming operational strategy and service delivery. My role directly influences the health and safety outcomes of over residents- Directed complex, cross-functional initiatives, managing timelines, budgets, and stakeholder communication with precision and accountability- Designed and operationalized key performance frameworks, creating metrics that guided strategic adjustments and improved program efficiency- Played a pivotal role in implementing smart technologies, including digital reporting and pest monitoring systems, resulting in significant improvements in data accuracy and service coordination- Led the launch and execution of the Resident Ambassador Program, a vendor-partnered initiative that dramatically improved tenant engagement and service transparency- Authored and enforced property-specific Pest Action Plans, recognized internally for significantly enhancing living conditions across multiple developments- Frequently consulted by senior leadership for insights on program expansion and innovation due to a consistent track record of operational excellence.

Brooklyn College

Bachelor's degree, Business Administration and Management, General