Joshua Robitaille
Cx Facilitator @ESG (Customer Success as a Service®️)
Woonsocket, RI, US
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WORK HISTORY
Feb 2025 — Present
Cx Facilitator @ESG (Customer Success as a Service®️)
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RI, US
As a Customer Experience (CX) Facilitator, I specialize in guiding organizations through customer journey mapping workshops using an outside-in approach—focusing on the customer\'s perspective to drive meaningful improvements. My role involves collaborating with cross-functional teams to uncover pain points, opportunities, and actionable insights that enhance the overall customer experience.
EDUCATION
2001 — 2006
Rhode Island College
Theatre/Theater
SKILLS
MarketingProduct ManagementHtmlAnalyticsE-CommerceUser Interface DesignMobile ApplicationsEmail MarketingSalesforce.comMarketing ResearchMarket ResearchAccount ManagementStrategic PartnershipsLampSemWeb ApplicationsXhtmlMongodbBloggingLead GenerationGoogle AnalyticsJsonBusiness DevelopmentSassCssWordpressUser ExperienceSocial Media MarketingMarketing StrategyKey Account DevelopmentWeb DevelopmentSEOCompetitive AnalysisStart-UpsCustomer ServiceOnline AdvertisingSaasXmlOnline MarketingOs X
ABOUT JOSHUA ROBITAILLE
CX Facilitator @ ESG | CCSM, Process Improvement
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