Joshua Rivera

About Joshua Rivera

I am a senior executive with over 19 years of experience in the senior living profession, distinguished by a human-centric approach to leadership. I have a proven track record of developing collaborative teams and effectively communicating vision and purpose, driving substantial improvements in sales, profitability, program enhancement, customer engagement, and quality improvement.Core Competencies:•Operations Management: Expertise in overseeing complex operations and ensuring seamless execution across dispersed business units.•Revenue and Income Growth: Skilled in identifying opportunities for financial growth and implementing strategies to achieve them.•Talent Development and Mentorship: Committed to fostering talent and mentoring individuals to reach their full potential.•Vision and Strategic Planning: Adept at aligning business operations with corporate vision and long-term strategic goals.•Business Acumen: Strong understanding of business dynamics, enabling effective decision-making and strategic planning.•Crisis and Disaster Management: Proven ability to manage crises and navigate organizations through challenging times.•Customer Service and Satisfaction: Focused on enhancing client and customer experiences through continuous improvement.•Sales and Marketing: Proficient in driving sales and marketing initiatives to expand market presence and customer base.I possess a strong financial acumen and have collaborated closely with finance teams to plan efficiently and drive business growth. My analytical aptitude allows me to embrace metrics and data, making informed decisions that drive key performance indicators and objectives.Throughout my career, I have demonstrated superior interpersonal skills and communication abilities, which have been instrumental in initiating and executing succession planning across multiple organizational levels. My success in driving operating strategies stems from a commitment to using data and feedback to continuously refine and enhance those strategies over time.As a strategic and cross-functional leader, I am dedicated to elevating client and customer experiences, ensuring that the organizations I lead achieve excellence in every facet of operations.

Experience

1. Senior Vice President Operations

   Commonwealth Senior Living

   Jul 2025 — Present

Education

• Western Governors University

  Bachelor of Science - BS, Business Administration and Management, General

Skills

• Organization
• Talent Acquisition
• Team Building
• Management
• Hiring
• Federal & State Regulations
• Human Resources
• Elder Care
• Mentoring
• Budgets
• Finance
• Payroll
• Assisted Living
• Employee Relations
• Healthcare
• Healthcare Management
• Workforce Planning
• Team Leadership
• Start-Ups
• Employee Training
• Customer Service
• Leadership Development
• New Hire Orientations
• Stress Management
• Exit Interviews
• Training
• Long-Term Care
• Home Care
• Coaching
• Organizational Leadership
• Dementia
• Leadership
• Employee Management