Joshua Reitzes
SVP, Head of Process Control Reporting, Consumer Specialty Operations at Citizens Bank
- Role
- SVP at Citizens
- Location
- Middletown, DE, US
- LinkedIn followers
- 500 followers
About Joshua Reitzes
Detail-oriented, critical thinker with over 25 years of financial services experience…
Experience
SVP
May 2014 — Present
Responsible for building, leading, and developing an organization and program that delivers operational and management reporting solutions for collections, fraud, and call center business units that service multiple products, including deposits, credit cards, auto, mortgage, home equity, student, and business loans. Designs key performance metrics and consults on performance goals. Applies business acumen and critical thinking to understand the “whys” behind stakeholder requirements, giving customers not merely what they ask for, but what they truly need. Leads a diverse staff of managers and individual contributors located in both virtual and site-based locations. Involves staff in the creation of transformational objectives and rallies the team around mission and vision. Recruits, develops, and recognizes and rewards talent. Builds partnerships and manages relationships with leaders across the enterprise. Implements program oversight tools and routines to ensure quality and timeliness of an inventory of hundreds of production reports and prioritize pipelines of hundreds of new development requests. Produces several reports individually to supplement staff capacity. Promotes the progress of the team and advocates for its needs. Fosters an environment where colleagues value and enjoy each other.
Education
University of Delaware
Bachelor of Arts (B.A.)
1992 — 1996
Skills
- Business Process Improvement
- Relationship Management
- Portfolio Performance Analysis
- Quality Control
- Virtual Teams
- Credit
- Loans
- Banking
- Risk Management
- Operational Analysis
- Metric Development
- Project Management
- Financial Services
- Program Oversight
- Leadership
- Credit Risk
- Business Requirements
- Reporting & Analysis
- Incentive Programs
- Relationship Building
- Process Improvement
- Microsoft Sql Server
- Management
- Credit Cards
- Financial Risk
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