Joshua Potter

About Joshua Potter

I\'m a hospitality leader with a strong foundation in food service operations and a growing focus on digital strategy and innovation. Over the past 15+ years, I’ve advanced through a range of roles, evolving from frontline operations to leading national-scale digital initiatives. As Director of Digital Strategy at CulinArt, I lead the implementation and support of dining technologies including mobile ordering, digital signage, cashless systems, and AI-powered analytics across client campuses nationwide. My approach blends hands-on experience with strategic thinking to ensure solutions are both innovative and operationally sound. I\'m driven by a passion for improving how people experience food through thoughtful technology, collaborative leadership, and a forward-looking approach to hospitality.

Experience

1. Director of Digital Strategy - Culinart

   Compass Group USA

   Jun 2023 — Present · US

   Lead the end-to-end implementation and ongoing support of digital technologies across client dining operations nationwide. Focus on a broad portfolio of solutions such as point of sale, kiosks, mobile ordering, digital signage, catering platforms, and cashless systems, all aimed at enhancing operational efficiency and elevating the guest experience. Serve as the primary liaison between technology vendors, field teams, and internal stakeholders to ensure successful rollouts and long-term adoption. In collaboration with Culinary, Marketing, and Operations, drive same-store sales growth and guest engagement through strategic deployment of digital tools. Evaluate and introduce scalable, future-ready solutions, manage vendor relationships, and provide hands-on training and support to operators in the field.

Education

• University of North Carolina at Pembroke

  BA, Political Science (Public Administration); Criminal Justice

  1998 — 2002

Skills

• Cost Control
• Menu Development
• Sanitation
• Restaurant Management
• Operations Management
• Multi-Unit
• Event Management
• Inventory Management
• Food Preparation
• Strategic Planning
• Food Service
• New Restaurant Openings
• Retail
• Data Analysis
• Team Building
• Budgeting
• Forecasting
• Leadership Development
• Haccp
• Pricing
• Food Service Operations
• Servsafe
• Hospitality Management
• P&L
• Profitability
• Budgets
• Food
• Vendor Relations
• Food Safety
• Analytics
• Training
• Food & Beverage
• Customer Service