Joshua Pleas

Customer Service Representative @Amtrak

Jacksonville, FL, US

Responsible for providing passengers with superior customer service from behind the ticket counter as well as on the station floor or platform. • Assisting customers with special needs; Assist passengers with luggage and boarding train. • Handle checked baggage, package express and company materials in the station and on/off trains. • Responsible for making sure passengers are properly ticketed or have the proper travel documents and ensure compliance with baggage requirements prior to admission to station platforms. • Maintaining the safeguard of company funds properly and preparing related reports.

Edward Waters College

Business Administration, Business Administration and Management, General