Joshua Pereira

About Joshua Pereira

There Are No Secrets To Success. It Is the Result of Preparation, Hard Work, and Learning…

Experience

1. Apple Certified Sales Trainer - Independent Contractor with Apple Inc

   Apple

   Sep 2016 — Present · IN

   Spearheading the Apple Internal Employees, partner sales staff, and vendor organisation\'s in offering training about the Apple products, services, accessories, applications, etc.· Organizing and conducting product and soft skills training using platforms like virtual and classroom sessions.· Successfully oversaw and coached the sales staff about various elements of the Apple Ecosystem across different geographic locations like Mumbai, Pune, and Gujarat· Working in coordination with the India Product Marketing team and hosting the Radio Shows & Community Calls on Apple products/services · Deft at training the Apple sales staff across various locations in India through WWES Live Shows 2022.· Adept at developing content for sales staff, assets, and podcasts on SEED locally for India · Conversant in recording & editing tasks using Keynote, Pages, GarageBand, Logic Pro, iMovie, and Final Cut Pro · Proven success in conducting training and facilitation workshops, incorporating Adult Learning Principles & Techniques, and enhancing the employee\'s personality, communication, and behavioural skills · Playing a vital role in hiring employees, offering process training, and transitioning UK-based airline process \'easyJet\' to India· Leading the voice coach teams to address client requirements and implement organisational reforms.· Adroit at training the participants in the art of speaking, pronunciation exercises, voice modulation, storytelling, role play, etc.· Skillful in conducting evaluations and assessments to gauge participant\'s progress and delivering valuable feedback · A pivotal player in reviewing, strategising, and developing action plans for soft skills and product/process training· Researching and improving self-knowledge and skills as per the changing market demands.· Demonstrated experience in strengthening client-staff relationships, instilling a sense of security in a training session, and ensuring a safe & secured working environment

Education

• University of Mumbai

  Bachelor of Arts (BA)

  2007 — 2008

• Kamats Institute of Hotel Management

  Diploma in Cookery

  2004 — 2005

Skills

• Employee Engagement
• Team Management
• Content Development
• Team Leadership
• Bpo
• Microsoft Office
• Voice & Accent
• Soft Skills
• Leadership
• Vendor Management
• Call Centers
• Performance Management
• Train the Trainer
• Human Resources
• Certified Trainer
• Training
• Train New Employees
• Recruiting
• Process Improvement
• Team Building
• Customer Service