Joshua Tu
- Role
- Data Engineer at Meta
- Location
- Hoboken, NJ, US
- LinkedIn followers
- 500 followers
About Joshua Tu
Big data professional and enjoy providing data oriented, fact driven solution to business…
Experience
Data Engineer
May 2020 — Present
Design customer journey project to connect issue resolution path across multiple organizations to better understand customer experience within Meta support, developed data pipeline and dashboard to represent resolution key metrics. • Developed forecasting model to predict Meta daily support case volume using Python with ARIMA model. • Unified metrics and developed consolidated pipeline across multiple pillars within service org for unified reporting.• Engage with business partner to scope any new business problem and provide initial issue resolution plan.• Build foundational and analytical data pipeline to support cross functional team and business needs on regular basis.• Actively connecting with cross-functional teams to identify project connection and collaboration opportunity. • Conduct analysis to help identity business support SLA for customer cases across multiple region and languages.• Developed data pipeline and conduct analysis to extract information to evaluate agent team performance.• Collaborated with stakeholders to define data metrics to discover insight from data and support business operation. • Inform, influence, and execute new strategies and tactics using analysis and impact metrics to support business• Process data to execute data-informed initiatives to support business ad-hoc request on regular basis.
Education
Stevens Institute of Technology
Master of Science (M.S.), Business Intelligence and Analytics
2012 — 2014
Skills
- C
- C
- Visual Basic for Applications (Vba)
- Python
- Data Analysis
- Optimization Models
- Predictive Modeling
- Optimization Modeling
- Data Mining
- Microsoft Excel
- Mysql
- Matlab
- Access
- Logistics Modelling
- R
- Microsoft Office
- Sql
- Statistics
- Vba
- Html
- Analytics
- Program Management
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