Joshua McCumpsey
Lead Service Management Analyst @Southwest Power Pool
Signup · Get unlimited contacts
WORK HISTORY
Lead Service Management Analyst @Southwest Power Pool
Little Rock, AR, US
EDUCATION
IBM
Computer Hardware Technology/Technician
SKILLS
ABOUT JOSHUA MCCUMPSEY
As an accomplished IT leader with over a decade of experience, I specialize in transforming IT Service and Sourcing groups into strategic business assets. My career is defined by a consistent record of driving efficiency, spearheading complex ServiceNow enhancements, and delivering significant cost savings through negotiation and robust vendor partnerships.I have a proven history of delivering substantial financial results, including:Reducing annual maintenance expenditures by $2 million within two years through strategic asset lifecycle management.Negotiating over $1 million in annual savings on new hardware purchases by cultivating strong vendor relationships and developing creative sourcing solutions.My expertise is centered on leveraging ServiceNow to its full potential. I have successfully led development work, built and mentored ServiceNow support teams, and designed custom ITSM processes from the ground up to manage everything from maintenance contracts to firmware updates.I am passionate about building and leading teams, optimizing data center operations, and managing multi-million dollar budgets to exceed corporate goals. I thrive on identifying innovative solutions to improve daily processesAREAS OF EXPERTISE: IT Manager - Data Center Asset Optimization - Hardware/Software Maintenance - IT Vendor Management - Data Center Operations - Facilities Operations - ServiceNow - Workday
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.