Joshua Joiner

Case Manager @Maximus

Milwaukee County, WI, US

Develop working relationships, ensuring consistent communication with participants and tracking progress through mutual planning, problem-solving, and comprehensive case management.Maintain Caseloads between 80 and 100 participants. Create employment plans based on individual career goals. Monitor engagement by collecting documentation to support progression.Follow-up with participants monthly to ensure that participants are actively engaging in assigned activities and addressing any concerns or barriers preventing engagement.Maintain accurate and timely case notes on all participants\' contacts and document activities. Provide in-depth knowledge of program services and eligibility requirements, assisting participants from enrollment to receiving benefits and services.Support participants in identifying and acquiring necessary services such as vocational training, medical care, childcare, transportation, substance abuse treatment, mental health services, and legal aid.Utilize organizational skills by tracking the participants progress and maintaining accurate, detailed case notes for all participants interactions to ensure timely follow-up and documentation of activities.Collaborate with project staff, providing feedback on strategies that can enhance the participants\' engagement and overcome challenges.Implement case management plans, ensuring the participants milestones are met in accordance to program objectives.Utilize Microsoft Office suite to manage case documentation, prepare reports, and communicate effectively with internal team members.Exhibit strong interpersonal communication skills, providing empathetic support while addressing participants\' unique circumstances.Maintain flexibility and adaptability, by adjusting to changing business needs and customer demands in a fast-paced, deadline-driven environment.

University of Wisconsin–Oshkosh

Bachelor of Letters and Science, Philosophy