Joshua Cowan
Vice President, Client Success @Synetic Technologies
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WORK HISTORY
Vice President, Client Success @Synetic Technologies
Kansas City, MO, US
As VP of Client Success at Synetic Technologies, I lead with a simple philosophy: exceptional service builds lasting partnerships. I’m proud to lead a team that specializes in turning complex asset disposition challenges into seamless experiences for K12 and enterprise clients—driving retention, growth, and measurable value at every touchpoint.With extensive experience in sustainability, compliance, and data security, I’ve helped organizations navigate risk while maximizing the financial and environmental benefits of their retired IT assets. My teams operate with transparency, speed, and a client-first mindset—because in a space where trust is everything, we make every asset count.Whether scaling success programs, developing strategic roadmaps, or collaborating with cross-functional partners, I bring a practical, people-centered approach to building high-impact relationships that grow our business—and our clients\'.Always open to connecting with other ITAD, CX professionals!
EDUCATION
Kansas State University
Bachelor of Education (B.Ed.), Secondary Education and Teaching
SKILLS
ABOUT JOSHUA COWAN
I bring over 14 years of client relationship experience to my role as VP of Client Success at Synetic Technologies, a leader in the ITAD industry. Leveraging my experience, I lead Synetic\'s client success teams in delivering data-driven recommendations to help clients optimize the value of their end-of-life assets and maintain the highest data security standards. In my current role, I spearhead and support projects across multiple markets and cultures, working with various clients from different sectors and regions, ranging from unit-level leaders to C-suite executives. I excel in customer relationship management, budgeting, analytical insights, and customer service. Leveraging these competencies, I foster trust, build rapport, and cultivate lasting loyalty with clients and stakeholders. My mission is to empower clients and team members with the best practices and solutions related to their end-of-life assets and to grow with them as a partner and an advisor. At Synetic, we specialize in secure and ethical handling of technology assets throughout the IT lifecycle, actively contributing to responsible end-of-life asset management. Our projects reduce e-waste and ensure the highest data protection standards. Connect with me directly for a consultation, and let\'s tailor our services to optimize your strategy and elevate your approach to asset management.
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