Joshua Hassell
Student at University of Illinois Urbana-Champaign
- Role
- Claims Specialist at State Farm
- Location
- Champaign, IL, US
- LinkedIn followers
- 500 followers
Experience
Claims Specialist
Oct 2024 — Present · Bloomington, IL, US
As an Auto Claims Adjuster at State Farm, I specialize in investigating, evaluating, and resolving auto insurance claims efficiently and with a customer-first mindset. I managed the end-to-end claims process-conducting thorough reviews of accident details, assessing damage, determining liability, and ensuring accurate and timely settlements.In this role, I regularly collaborate with policyholders, repair facilities, law enforcement and legal professionals to gather critical information and make fair coverage decisions. I also utilize tools like ECRM (Electronic Customer Relationship Management) and other investigative platforms to document findings, conducting underwriting reviews, and maintaining compliance with company standards as well as state regulations.My focus is on delivering empathy-driven service while balancing efficiency, accuracy, and cost-effectiveness. With a background in customer service and a strong understanding of policy interpretation, I am to support customers during stressful times and uphold the trust they have placed in the State Farm brand.
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