Joshua Hansen
- Role
- Customer Experience Manager at CAMP
- Location
- Kennewick, WA, US
- LinkedIn followers
- 500 followers
About Joshua Hansen
As a Customer Experience Manager at CAMP, I have over three years of experience leading…
Experience
Customer Experience Manager
Mar 2022 — Present
Owned the Customer Experience for CAMP, including employee management, process improvement, and Voice of the Customer reporting. Managed the hiring, training, schedules, and development of the CS Team while owning written, voice, customer feedback, and social media channels. Created KPIs, regular reporting structure, and VOC for the organization. Pushed improvements to operations as well as creating and updating training, policies, and internal employee resources Achievements Include- Launched and managed inbound phone support for all stores and dedicated CS line- Managed the hiring, training, and development of the internal Customer Experience team- Established Voice of the Customer reporting to guide updates to CAMP Experiences - Oversaw launch of internal Knowledge Base as well as creating and updating training and policies - Proactively sought out new B2B partnerships to find an estimated annual savings of $146k
Education
Eastern Washington University
Bachelor of Arts (B.A.), English Language and Literature, General
2006 — 2010
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.