Joshua E.
AI Software Engineer @ ServiceNow | Agentic AI, RAG Infrastructure, & LLM Tooling at Scale
- Role
- Software Engineer at ServiceNow
- Location
- Boston, MA, US
- LinkedIn followers
- 500 followers
About Joshua E.
GenAI-focused platform engineer with 3 years of experience at ServiceNow, where I built and launched two agentic AI products from scratch. I specialize in developing secure, scalable TypeScript-based infrastructure for AI agents, including training data pipelines, retrieval systems, tool orchestration, and platform-integrated APIs. My work spans the full lifecycle of AI product development - from early concept and architecture through production launch - with a focus on shipping robust, reliable systems that drive real impact for customers.
Experience
Software Engineer
Feb 2025 — Present · San Francisco, CA, US
Built the core training data and knowledge base behind ServiceNow’s newly-launched autonomous vibe-coding agent, enabling chat-driven generation of complex applications within the ServiceNow IDE. Designed specialized REST APIs and TypeScript-based tools to give the agent full instance awareness and app-editing capabilities. Evaluated performance across multiple LLM providers to improve reliability and user experience, and collaborated across teams to bring the product from zero to production - now a flagship capability featured at major investor events and showcased to customers as a key platform differentiator.
Education
Yale University
Bachelor's degree, Computer Science and Economics
2019 — 2023
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