Joshua Eagan
Online Services Support Rep at LPi
- Role
- Online Services Technical Support Representative at LPi
- Location
- Milwaukee, WI, US
- LinkedIn followers
- 500 followers
About Joshua Eagan
Experienced Technical Support Representative with a demonstrated history of working in…
Experience
Online Services Technical Support Representative
Nov 2015 — Present · New Berlin, WI, US
Provide the initial training of customers for online products. Additionally receive customer support requests and respond with solutions to end user inquiries.• Conduct initial training on systems and functionality for new and existing customers though out North America.• Provide ongoing end user support.• Implementation of go live process for website and mobile apps.• Preform domain transfers and secure domains for website customers as needed.• Identify current customers for additional online services products.• Provide first and second level support with direct interaction with customers.• Conduct regular webinars and training sessions for various online products.• Participate in CI initiatives.• Build and summit customer WeConnect phone applications to both Apple and Google.• Searches for potential system process improvements and recommends changes. • Proficient in Microsoft Office.
Education
Alpena Community College
AA
Grand Valley State University
BS
Skills
- Problem Solving
- Balloon Artist
- Purchasing
- Inventory Management
- Sales Operations
- Customer Service
- Management
- Team Building
- Hip-Hop Dance
- Forecasting
- Account Management
- Sales Management
- Manufacturing
- Microsoft Office
- Sales
- Cross-Functional Team Leadership
- Troubleshooting
- Training
- Customer Satisfaction
- Consumer Sales
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