Joshua Walters
Customer Success Manager @It Weapons
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WORK HISTORY
Customer Success Manager @It Weapons
Vancouver, BC, CA
IT Weapons, a division of Konica Minolta, is a leading Canadian Managed Services Provider (MSP) that delivers secure, cloud-enabled IT solutions for mid-market and enterprise organizations. The company helps clients modernize their IT infrastructure, strengthen cybersecurity, and ensure business continuity. With a proactive service model and strong technical expertise, IT Weapons provides fully managed IT environments, managed support, and strategic consulting to support business growth and operational efficiency.
EDUCATION
British Columbia Institute of Technology
Bachelor of Business Administration , Business Administration and Management, General
Kwantlen Polytechnic University
Associate of Arts (A.A.), Criminology
SKILLS
ABOUT JOSHUA WALTERS
I\'m a Customer Success Manager with 5+ years of experience helping SaaS and IT clients achieve meaningful outcomes through data-driven strategy, thoughtful relationship-building, and scalable customer playbooks. I’ve led onboarding programs, designed engagement frameworks, and worked cross-functionally with Product, Engineering, and Sales to ensure customers not only succeed but grow. Whether it\'s reducing churn risk, identifying upsell opportunities, or aligning roadmaps with customer feedback, I\'m passionate about helping clients get real value. I\'ve worked across industries, from mining tech and digital media to HR software and IT services, bringing flexibility, empathy, and an operations mindset to every client interaction.
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