Joshua Conner

About Joshua Conner

Hello. I just wanted to introduce myself to you and what I am passionate about. My name is Joshua Conner, and I was born and raised in Lexington, KY. I served in the United States Army from 2005 to 2012 which included 2 combat tours to support OIF operations. I was medically retired in 2012 due to injuries sustained in combat. After my time in the service, I obtained a job in the quality industry for the automotive industry. I worked in the automotive industry from 2012 to 2021. I am grateful for my time in the automotive industry because it gave me an opportunity to gain new skills and experience dealing with OEM\'s, tier 1s, tier 2s, and tier 3 suppliers and the importance of quality and meeting customer needs and demands. I served in multiple positions which included operations team lead, operation supervisor, operations account supervisor, and operation assistant manager. Skills obtained during this time consist of writing work instructions with visual aids for training purposes, understanding the quality needs of the customer to fulfill the requirements, one piece flow and simplifying the process, process flows, PFEMA, DFEMA, 5s, Lean Six Sigma, Project management, cost management, risk analysis, communications between OEM\'s and all tiers involved to fulfill the quality request, business development, and P & Ls. There is so much more but here are some of the skills obtained. I also attended schools to obtain my Engineering Project Manament and Lean Six Sigma Certifications.In 2021 I joined the distribution industry, and I am currently still working in this industry. I have experienced working in both the aviation part and ground operations for the distribution industry. There are a lot of moving parts for this industry and it to be successful.I am currently attending SNHU to obtain my bachelor\'s degree in information technology and after the goal is met, I look to transition to the IT industry to help fulfill the needs of customers and fulfilling new acquired skills and goals.Ultimately, I am dedicated leader, and I am passionate about learning new skills, completing tasks, problem solving, analysts, training and educating people, meeting deadlines, and networking and meeting new people in and out of the industry regardless of which industry I am working in.

Experience

1. IT Superuser

   Amazon

   Apr 2025 — Present

   Hardware & Device Maintenance:Performed cleaning and preventive maintenance on Avery Pathfinder printers and scannersExecuted manual scans and fixed printer operations (MSFP) for various AMZL stationsAdjusted label guides and media loading for Bixilon 770 printersResolved hardware issues such as label liner bunching and media feeding errors on Bixilon unitsReplaced printheads and drive belts on Zebra ZT 411 and ZT 420 printersSet up station configurations for Bixilon printers with TC57 devicesPrinter & Labeling Solutions:Led label stock configuration for Bixilon 770 printersInstalled Peel option with Liner Take-Up (LTO) for Zebra ZT seriesManaged printer menus and calibration processes for Zebra printersSupported label setup and maintenance across various Amazon Fulfillment locations (35A Primary/Secondary, 5SA)Device Connectivity & Networking:Connected Bluetooth RS507 and RS5100 Zebra finger scanners to Kindles and TC5x scannersResolved TC5x connection and SSID troubleshootingEstablished VPN connections and guided users through the processEnabled mixed content in Firefox for TC56 devicesLaptop & User Support:Updated and maintained shared/spare laptops (including Windows updates and bandwidth-saving setups on 4G)Performed user account troubleshooting and system access resetsSupported Flex Box configuration and Vendor Flex operationsDelivered Computer on Wheels (COW) inspection and maintenance guidanceLogistics & Inventory Management:Maintained inventory of Avery scanners, TC5x, and ring scannersOrganized EU Device Cages and managed weekly cleaning and preventive maintenance (PM) checklistsSupport Systems & RMA:Utilized DSCS for RMA/ARMA requests and order trackingTroubleshot scanner and device issues through standardized escalation proceduresSecurity & Training:Completed EMEA OTS Social Engineering training for remote site awareness

Education

• Kennesaw State University

  Lean SIixSigma

• Southern New Hampshire University

  Information Technology

  2023

• Paul Laurence Dunbar High School

  High School/Secondary Diploma Programs

  1999 — 2003

Skills

• Management
• Team Building
• Military Operations
• Military
• Army
• Microsoft Powerpoint
• Personal Security
• Military Training
• Military Experience
• Leadership
• Customer Satisfaction
• Training
• Counterterrorism
• Weapons
• Force Protection
• Continuous Improvement
• Business Process Improvement
• Infantry Tactics
• Lean Manufacturing
• Powerpoint
• Microsoft Excel
• Automotive