Joshua Combs

About Joshua Combs

IT professional with project and people management. Proficient in various aspects of Windows environments, Cloud and Data Services, Microsoft M365, End user experience, support desk solutions, customer delivery, project planning, and proactive security solutions. Knowledge across multiple platform levels whether customer delivery focused or internal support structure. Entire infrastructure engagement ranging from a daily support to project based assignments. Proficient in acquiring data and transforming it into real world results and action plans requiring communication across a broadly scoped infrastructure. Familiar with communication on all levels of management as well as technical liaison. Software: Office365 Suite, Exchange 2016 Online, Exchange 2013, Exchange 2010, OneDrive For Business, KnowBe4 Phish Testing, Windows Server 2008 R2, Windows Server 2012, Terminal Services, Cisco Anyconnect, Cisco Unity, Cisco Webex, Cisco Spark, Azure, VMWare, vCA, VSphere, Box, Okta, Service Now, Zenoss, Labtech, SpiceWorks, iSupport, Strata, SBMS.NET/View32, Apple OS, Symantec, and McAfee. Hardware: Microsoft, Apple, HP, Cisco, Dell, Ricoh, Lucent. Security: Group Policy Management, Folder Structures and permissions, Physical building security implementation with Biometric scanning. Security threat analysis and testing leveraging tools such as KnowBe4, Social Engineering attacks, reports and remediation to enhance security. Member of FALE Association of Lockpick Enthusiasts with high emphasis on physical security in a technical environment, penetration testing and improvisation. Reshaping philosophies of the security by obscurity paradigm. Associates of Applied Sciences in Criminal Justice/Latent Evidence from Forsyth Technical Community College with a concentration on forensic analysis. Skilled in evaluation of chemical analysis, crime scene processing.

Experience

1. Sr Relationship Manager - App Assure Lead

   Microsoft

   Sep 2021 — Present · Charlotte, NC, US

   Currently engaged on the App Assure Team at Microsoft as an App Assure Manager Lead for Charlotte, NC site. This role is leading a team of App Assure Managers, while supporting multiple customer portfolios, focusing on app remediation and project management.Working as a team lead involves managing a team of direct reports, guidance on day to day issues, assisting with escalations within our program from other App Assure Managers, as well as working closely with management and the CxE Program Management team on moving the program forward.

Education

• Liberty University

  Communication and Media Studies

  2004 — 2005

• Forsyth Technical Community College

  AAS, Criminal Justice/Latent Evidence

  2005 — 2007