Joshua Chan
Enterprise Customer Success Manager @ LinkedIn | MBA in Finance
- Role
- Enterprise Customer Success Manager at Linkedin
- Location
- San Mateo, CA, US
- LinkedIn followers
- 500 followers
About Joshua Chan
With over six years of professional experience, I specialize in customer success, client…
Experience
Enterprise Customer Success Manager
May 2022 — Present
Directed over 400 success review and planning presentations for enterprise clients, enhancing their understanding of LinkedIn Recruiter metrics. • Conducted optimization sessions with senior talent acquisition leaders at companies like SpaceX and Gong.io, promoting AI enablement and educating on LinkedIn Recruiter\'s latest features. • Collaborated with cross-functional teams such as Account Directors & LinkedIn Learning Account Execs and to identify upsell opportunities, significantly contributing to client satisfaction and retention.• Co-created a churn prevention playbook to help create, identify, and understand which accounts are at risk to churn & produced 4 universal strategies that work for all client personas.
Education
Pepperdine Graziadio Business School
Master of Business Administration - MBA, Finance, General
University of California, Riverside
Bachelor’s Degree, Information Technology
2011 — 2015
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