Joshua Bennett

About Joshua Bennett

SKILLS • Corporate processes and procedures • Training and Development •…

Experience

1. Sr Learning Associate

   Capital One

   Jun 2011 — Present · Manhattan, US

   Lead the student banker program for the training group that includes three trainers. Update processes, policies andprocedures. Onboard 40+ students into the program each year across three sites in the NY, NJ, MD market- Lead groups of facilitators to produce, deliver and evaluate training programs- Collaborate with management to assess current needs, trends and deficiencies in order to develop targeted trainingprograms- Problem solving and co-create training programs based on business needs, ie; how we train retail banking associates in avirtual environment- Review and assess training materials, provide feedback and partner with developer to update materials and create newprograms- Conduct feedback sessions with market executives, managers and frontline team members to better assess the trainingprograms delivered, utilizing the feedback to improve programs for the business- Lead, plan and execute training events- Deliver training programs covering diverse topics- Facilitate in person and virtual training sessions- Organize and edit training materials, multimedia visual aids and other educational materials- Manage training calendars to inform participants of upcoming training session topics and dates- Proactively identify and solve complex problems related to employee training, management and business direction- Complete frequent assessments of training materials, structure, and success rates in order to enhance training programs.

Education

• University of South Florida

  Bachelor of Science, Psychology; Industrial psychology and human behavior

  2007

• Polk State College

  Associate of Arts

  2001

Skills

• Sales
• Interviews
• Customer Service
• Management
• Banking
• Analysis
• Training